I have a subscription - why do I see a shipping charge?Updated a month ago
If you’re in Canada and noticed a "shipping" charge on your order—even though your Milamend subscription includes free shipping—you’re not alone, and we completely understand how that can feel confusing 🧡
Here’s the scoop: your subscription does include free shipping from our warehouse, which means Milamend does not charge you any shipping fees.
However, international orders may still be subject to customs duties, VAT, or import taxes, depending on your country’s regulations. These are determined by your local customs agency and are collected during or after checkout by the carrier—not by us.
You’ll see a full breakdown of these taxes and fees after checkout, so there won’t be any surprises when your package is on the way.
Pre-Checkout "Shipping" Fee
Post-Checkout Breakdown
We know international shipping can come with a few extra steps, and we’re here to make it as smooth as possible. If you have any questions, feel free to reach out—we’re always happy to help. 💌